Privacy Policy Salam88

1Personal Information We Collect

To provide a safe and responsible service, salam88 collects several categories of information from users. This is collected directly during registration, during platform use, or automatically through browser technologies.

A. Information you provide directly:

• Full name as per official identification document.
• Date of birth for age verification purposes (must be 18 years of age or older).
• Active email address used as your primary account ID.
• Mobile phone number for two-factor authentication (2FA) and important notifications.
• Current residential address for compliance and identity verification purposes.
• Identity documents (KYC) such as MyKad, passport, or driving licence when requested.
• Payment method information, including registered bank account numbers or digital wallet details.

B. Information collected automatically:

• IP address and estimated geographic location based on IP.
• Device type, operating system, and browser version used.
• Login history and session activity, including session times and duration.
• Records of deposit transactions, withdrawals, and betting history.
• Interaction data with the platform, including games played and frequency of play.

2How We Use Your Information

Every piece of data we collect has a specific and legitimate purpose. We do not collect unnecessary data, nor do we use your data for purposes unrelated to the delivery of salam88 services.

You may withdraw consent to receive marketing communications at any time by contacting our support team. Withdrawing consent will not affect the validity of any data processing that took place prior to withdrawal.

3Sharing Information with Third Parties

Salam88 takes a highly restrictive approach to sharing user data. We only share information that is strictly necessary, with specific parties, under clearly defined and legitimate circumstances.

We share your data with:

• Payment providers: Transaction information required to process your deposits and withdrawals via FPX, DuitNow, TNG e-Wallet, GrabPay, and other methods.
• Identity verification service providers: KYC data is shared with accredited identity verification service providers to meet Anti-Money Laundering (AMLA) compliance requirements.
• Technology and hosting providers: Parties that provide the technical infrastructure for our platform's operations, subject to strict confidentiality agreements.
• Relevant authorities: When required by law, court order, or a valid official investigation request.

All third parties that receive salam88 user data are bound by data processing agreements requiring them to protect your information in accordance with the security standards we set.

4Data Security & Protection

Salam88 continuously invests in best-in-class security infrastructure to protect user data. We adopt a multi-layered security approach — meaning even if one line of defence is breached, additional layers remain in place to keep your data protected.

Security measures we practise:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols for all communications between your browser and our servers.
• Data encryption at rest – sensitive information such as passwords is stored in hashed form that cannot be decoded.
• Two-factor authentication (2FA) is available for all user accounts as an additional layer of protection.
• Real-time account activity monitoring to detect unauthorised access attempts or suspicious activity patterns.
• Periodic security audits by independent third parties to identify and address system vulnerabilities.
• Strict internal access controls – only authorised staff may access user data, and every access is logged.
• A comprehensive incident response plan to ensure any security breach is addressed promptly and users are notified in accordance with legal requirements.

While we take all reasonable steps to protect your data, no system is entirely 100% secure. We encourage you to play your part in keeping your account safe by using a strong password and never sharing your login credentials with anyone.

5Cookies and Tracking Technologies

Salam88 uses cookies and similar technologies to enhance the user experience, maintain session security, and understand how our platform is used. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Functional Cookies: Stores your preferences such as language, display settings, and login information you have asked to be remembered.
• Analytics Cookies: Helps us understand how users interact with the platform for continuous improvement purposes. Data is collected anonymously.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect the integrity of the platform.

6Data Retention Period

Salam88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration your account remains active and used to provide you with ongoing services.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax legal requirements.
• KYC Documents: Retained for 5 years after account termination in accordance with AMLA compliance requirements.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Security log data: Retained for 12 months for security incident investigation purposes.

Once the specified retention period has elapsed, your data will be securely deleted or anonymised so it can no longer be personally linked to you.

7Your Rights as a User

As a salam88 user, you have clear rights regarding your personal data. We respect those rights and provide straightforward mechanisms for you to exercise them.

To exercise any of the above rights, please contact our support team. We will verify your identity before processing any personal data request.

8Child Data Protection

The salam88 platform is restricted to individuals aged 18 and above. We do not knowingly collect or process personal data from minors.

If we determine that data has been collected from someone under 18 years of age, the account in question will be terminated immediately and all associated data will be deleted from our systems within 72 hours.

If you are a parent or guardian who believes your child has registered on our platform, please contact our support team immediately so we can take the appropriate action without delay.

9Links to Third-Party Sites

The salam88 platform may contain links to third-party websites such as payment providers or service partners. Once you click those links and leave our platform, our Privacy Policy no longer applies.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of any website you visit independently before providing any personal information to them.

10Amendments to This Privacy Policy

Salam88 reserves the right to update this Privacy Policy from time to time in line with changes to applicable laws, technology, or our business practices. Any material changes will be communicated via your registered email or in-account notification at least 7 days before taking effect.

The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy in effect. Your continued use of the salam88 platform after the effective date of any changes constitutes your acceptance of the revised policy.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist.

• Live Chat: Available 24/7 directly through the salam88 platform.
• Privacy Email: [email protected] (response within 2 business days)
• General Support Email: [email protected]
• Operating Hours: 24 hours a day, 7 days a week.

For personal data rights requests, please clearly state the type of request and provide your registered account number to help us process it faster. We are committed to responding to all privacy-related requests within 14 business days.